Your glass has been treated with a protective coating by Clearform Coatings. Follow the simple care steps below to keep it performing and to keep your warranty valid.
Dry the glass with a squeegee or cloth after each use.
Wait 24 hours after application before getting the glass wet.
Clean with a soft microfibre cloth and mild soap or white vinegar, then rinse with clean water.
Do not use scourers, abrasive powders, polishes, strong acid or alkaline cleaners, descaling products or other harsh chemicals.
Clearform Coatings provides a 3-year warranty against premature coating failure caused by defects in coating materials or application, subject to the warranty conditions. This warranty is in addition to your rights under Australian Consumer Law.
If the coating has failed during the warranty period, we will inspect the glass and re-apply the coating at no charge.
This inspection and reapplication remedy is in addition to, and does not limit, your rights under Australian Consumer Law.
Contact Clearform Coatings with the site address and the date of application:
We will inspect the glass and, if the coating has failed, re-apply it at no charge. Photos of the problem help but are not required.
To submit a warranty claim, please contact us via our business email with your name, installation date, invoice number and photographs of the issue.
Claims will be assessed and, where approved, the coating will be inspected and reapplied at no additional charge.
Clearform Coatings covers the cost of warranty inspections and approved coating reapplications. Other reasonable expenses may be recoverable where required under Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
The benefits of this warranty are in addition to your other rights and remedies under a law in relation to the services.